Emporium Mart aims to provide high-quality products and customer satisfaction. This Return and Exchange Policy explains the conditions under which returns or exchanges are accepted. By placing an order on our website, you agree to the terms outlined in this policy.
Eligibility for Returns and Exchanges
Returns or exchanges are accepted only if the product is damaged, defective, or incorrect at the time of delivery. Customers must contact Emporium Mart within a limited time after receiving the order to report any issue. Products must be unused, unwashed, and in their original condition with original packaging.
Non-Returnable Items
Certain items may not be eligible for return or exchange due to hygiene, safety, or clearance reasons. Products that show signs of use, damage caused by the customer, or missing original packaging will not be accepted for return or exchange.
Return and Exchange Process
To request a return or exchange, customers must contact Emporium Mart with order details and clear evidence of the issue, such as photos or videos. Once the request is reviewed and approved, further instructions will be provided. Unauthorized returns will not be accepted.
Exchange Conditions
Exchanges are subject to product availability. If the requested replacement item is unavailable, Emporium Mart may offer an alternative product or a store credit where applicable. Exchange processing time may vary depending on product availability and shipping timelines.
Refund Policy
Refunds are only issued after the returned product is received and inspected. Approved refunds may be processed through the original payment method or as store credit, depending on the payment option used. Cash on Delivery orders may be refunded through an agreed alternative method. Refund processing times may vary.
Shipping Costs for Returns
Return shipping costs may be the responsibility of the customer unless the return is due to a damaged, defective, or incorrect item. Shipping charges are non-refundable unless otherwise stated.
Damaged or Incorrect Items
If a customer receives a damaged, defective, or incorrect product, they must report the issue as soon as possible after delivery. Failure to report within the specified timeframe may result in rejection of the return or exchange request.
Order Cancellation
Orders can only be canceled before they are shipped. Once an order has been dispatched, cancellation is not possible, and the order will be subject to the return policy instead.
Policy Abuse
Emporium Mart reserves the right to refuse returns or exchanges if we detect excessive requests, misuse of the policy, or fraudulent behavior.
Changes to This Policy
Emporium Mart reserves the right to update or modify this Return and Exchange Policy at any time without prior notice. Changes will be effective immediately upon posting on the website.
Contact Information
For return or exchange requests or any related questions, customers can contact Emporium Mart by email at emporiummart3@gmail.com or by phone at +966569359310.