Emporium Mart is committed to delivering quality products to our customers in a timely and reliable manner. This Shipping Policy explains how orders are processed, shipped, and delivered. By placing an order on our website, you agree to the terms outlined in this policy.
Order Processing Time
All orders placed with Emporium Mart are processed after confirmation. Order processing typically takes one to three business days. Processing time includes order verification, packaging, and dispatch preparation. Orders are not shipped or delivered on weekends or public holidays.
Shipping Locations
Emporium Mart offers shipping to selected regions based on product availability and logistics partners. Delivery locations may vary depending on the customer’s address and local courier service coverage. Any limitations related to shipping locations will be communicated at the time of order placement.
Shipping Method and Delivery Time
Orders are shipped through trusted courier and logistics partners to ensure safe delivery. Estimated delivery time depends on the destination and shipping method selected at checkout. While we aim to deliver orders within the estimated timeframe, delivery times may vary due to factors beyond our control such as customs clearance, weather conditions, or courier delays.
Shipping Charges
Shipping charges are calculated based on the delivery location, order weight, and selected shipping method. Any applicable shipping fees will be clearly displayed at checkout before the order is confirmed. Emporium Mart does not charge any hidden shipping fees.
Cash on Delivery
Emporium Mart offers Cash on Delivery as a payment option for eligible locations. Customers are required to pay the full order amount in cash at the time of delivery. It is the customer’s responsibility to ensure availability at the provided address to avoid delivery failure.
Incorrect Address and Failed Delivery
Customers are responsible for providing accurate and complete shipping information at checkout. Emporium Mart will not be held responsible for delays, losses, or failed deliveries caused by incorrect or incomplete addresses. If a delivery attempt fails due to customer unavailability, re-delivery or return charges may apply.
Customs, Duties, and Taxes
For international shipments, customs duties, taxes, or import charges may apply depending on the destination country’s regulations. These charges are the responsibility of the customer and are not included in the product or shipping price unless stated otherwise.
Order Tracking
Once an order has been shipped, customers may receive tracking information via email or message where applicable. Tracking updates depend on the courier service and may take time to reflect accurate shipment status.
Delays and Unforeseen Circumstances
Emporium Mart is not responsible for shipping delays caused by natural disasters, customs inspections, strikes, courier service disruptions, or other circumstances beyond our control. We appreciate your patience in such situations and will provide support where possible.
Contact Information
If you have any questions or concerns regarding shipping or delivery, you can contact Emporium Mart by email at emporiummart3@gmail.com or by phone at +966569359310.